FAQ(Frequently Asked Question) of Firstrend Wireless Security System
Q: What’s your Warranty information and how to contact you?
A: 60-day Free Return, 12-month Warranty Service. Both Email and Phone Support are available. Because of time difference and busy hotline, we may miss your call. Please don’t worry, we’ll call you back for sure. Or email us firstname.lastname@example.org, we’ll respond ASAP.
Q: What’s the log-in password?
A: There’s no log-in password as the Default Setting. Leave it back and simply click ‘OK’ to next page.
Q: How to create a password for my NVR System? What should I do when I forget my system password?
A: After logging in–go to System setup–System admin–User– Set Password
Please keep your password in your mind, or it requires more effort to get it back. Please understand. If you forgot it, please email us your Phone Number, so that we’ll call you back and help you out.
Q: What’s the working temperature of Firstrend Security Camera?
A: Camera working temperature: From -50 degree Fahrenheit to +122 degree Fahrenheit.
Q: How to turn on Continuous Recordings (24 Hours, 7 Days)?
A: On your monitor, right click your mouse, choose Manual Record in Menu page, select All, click ‘OK’.
Q: Where should i playback recordings?
A: Please right click the mouse–go to ‘Video Playback’. On Playback page, please select Date first on Calender, then, click ‘Search’ button.
You’ll see Color Timeline at bottom of the page, such as Green Bars means motion detection recordings, Red color means Normal Recordings. Double-click the color bars, it stats to playback automatically.
- VIDEO SECURITY CAMERA SYSTEM: Record, playback and store footage directly to your NVR after installing a Hard Drive( NOT included). 24-hour daily recording as the factory default setting, device user can also customize your own recording schedule. With Firstrend Security Camera System, you won’t miss your important moment.
- QUICK SETUP: Featuring Auto-Pair technology, plug the camera and NVR power supply into outlet nearby, connecting NVR box to a monitor, you’ll get a sharp and crisp image day or night smoothly. NOTICE: Wireless means video cable is not required for cameras’ working, but device user still NEED to connect camera to Power outlet for 24/7 surveillance purpose.
- REMOTE MONITORING AND PLAYBACK: Free APP can be download to remote view and playback recordings (Please make sure NVR is connected to your router by Ethernet cable). It also support Sync-playback,Video Backup and Motion detection Alert. Email alert or App alert will be sent once motion got triggered (Noted: Please Set it Up Properly to Avoid Email Blast).
- WIRELESS SECURITY CAMERA SYSTEM: 24/7 surveillance system comes with 1080P NVR without Hard Drive(4TB HDD Max can be supported: Internal, SATA Interface, 3.5/2.5inches), 4pcs of 1080P wireless security camera at IP66 waterproof. It’s equipped with multiple features such as night vision(up to 65ft), live-streaming, remote monitoring and motion detection alerts.
- WARRANTY SUPPORT: 60-day free return Guarantee, a full 1-year Warranty and lifetime Support provided directly from Firstrend. At Firstrend, we want to ensure the safety of our customers, your loved ones, homes, and businesses. Any inquires, please contact our experienced technician and customer support at email@example.com